FAQ

About Our Products

What makes your vintage clothing special?

Each piece in our collection has been carefully selected for its quality, character, and timeless style. Unlike mass-produced fashion, our vintage denim shirts, shorts, skirts, and trousers have already stood the test of time – that’s why we treat each piece with the care it deserves.

How do you ensure the quality of vintage items?

Our team meticulously inspects every garment for durability and wear. We only stock items that meet our strict quality standards, and we’re transparent about any unique characteristics (like natural fading or slight distressing) that make each piece authentically vintage.

Do you offer plus sizes in vintage clothing?

Vintage sizing differs from modern standards, so we provide detailed measurements for each item. While our selection varies, we strive to offer a range of sizes that celebrate all body types from fashion history.

Ordering & Payments

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions. Your payment information is always protected with industry-standard encryption.

Can I modify or cancel my order after placing it?

Because we process orders quickly (within 1-2 business days), modifications may not always be possible. Email [email protected] immediately if you need to make changes, and we’ll do our best to accommodate your request.

Why was my payment declined?

This is usually due to: 1) Insufficient funds, 2) International transaction blocks (contact your bank), or 3) Billing/shipping address mismatches. We recommend double-checking your details or trying an alternative payment method.

Shipping & Delivery

How long does shipping take?

After 1-2 days processing:
• Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
• Free Shipping (orders over $50): 15-25 business days via EMS

Do you ship worldwide?

Yes! We ship globally except some Asian destinations and remote areas (we’re working on expanding). International orders include customs documentation handled by us – you’ll just pay any applicable duties upon delivery.

How are vintage items packaged?

Each garment is wrapped in acid-free tissue paper and shipped in sturdy boxes – because vintage treasures deserve museum-level care. Fragile items receive additional protective layers.

Returns & Exchanges

What’s your return policy?

We offer 15-day returns from delivery date. Items must be unworn, unwashed, and in original condition with all tags attached. Vintage is unique – if something doesn’t fit your style (or your body), we understand!

How do I initiate a return?

Email [email protected] with your order number and reason for return. We’ll provide a prepaid return label for U.S. customers; international returns are at your expense unless the item was damaged or incorrectly shipped.

Can I exchange a vintage item for a different size?

Due to the one-of-a-kind nature of vintage, we can’t guarantee size exchanges. We recommend returning the item (if eligible) and purchasing your preferred size separately.

Care & Preservation

How should I care for my vintage clothing?

• Wash gently: Hand wash or use delicate cycles with mild detergent
• Air dry: Avoid dryers to prevent shrinkage
• Store properly: Fold knits, hang structured pieces, and use cedar blocks to deter moths

Why does my vintage item have slight imperfections?

Minor flaws (like natural fading or soft pilling) are part of a garment’s history – they’re what make it truly vintage! We always disclose noticeable imperfections in product descriptions.