At Deals Garbique Store, we curate our vintage collections with the same care we extend to your shopping experience. Just as each denim shirt and pair of trousers tells a story, we want your return process to be seamless and transparent.

Our Return Philosophy

We understand that vintage pieces sometimes need to be seen in person to truly appreciate their character. If your carefully selected item doesn’t meet your expectations, we offer 15 days from delivery date to initiate a return or exchange.

Eligibility Criteria

To qualify for a return or exchange:

  • Item must be in its original condition (unworn, unwashed, with all tags attached)
  • Must include original packaging
  • Must be requested within 15 days of delivery

Vintage Note: Due to the unique nature of our collections, certain delicate vintage items marked as “Final Sale” cannot be returned. These include rare pieces that require special handling, much like museum artifacts.

Step-by-Step Return Process

  1. Initiate Your Request: Email our vintage experts at [email protected] with your order number and return reason
  2. Receive Instructions: We’ll send prepaid return labels for US customers within 24 hours (international returns may incur shipping fees)
  3. Package Carefully: Wrap your item with the same care we’d give to a 1970s denim jacket – use the original packaging when possible
  4. Ship Back: Drop off at any DHL/FedEx location (for standard returns) or postal service (for EMS returns)
  5. Confirmation: We’ll email you when your return arrives at our Louisville vintage hub

Exchange Process

Found another vintage treasure you prefer? Follow the same return process and include a note specifying:

  • Your desired exchange item (please check current availability on garbique.com)
  • Size/color preferences
  • Any special instructions for our vintage curators

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment form (credit cards via Visa/MasterCard/JCB or PayPal)
  • Appearance on Statement: 5-10 business days depending on your financial institution

Note: Original shipping fees are non-refundable, except in cases of our error.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Deals Garbique Vintage Experts,

I would like to initiate a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) for Return: [Product Name, Size, Color]

Reason for Return: [Please specify: Size issue, Product not as described, etc.]

Preferred Resolution: [Refund / Exchange for (specific item if known)]

Additional Notes: [Any special requests or information]

Thank you for your assistance in maintaining the vintage shopping experience I’ve come to expect from Deals Garbique.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

International Returns

For our global vintage enthusiasts (excluding some Asian destinations):

  • Customs forms must be marked as “Returned Merchandise” to avoid duties
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Allow extra time for international shipping transit

Final Thoughts

We approach returns with the same authenticity we apply to sourcing our vintage collections. While we hope every piece finds its perfect home, we understand that sometimes the vintage magic needs to be experienced in person.

For any questions, contact our vintage specialists at [email protected] or our Louisville hub at 3402 Prestwood Dr.

Keep curating your unique style,
The Deals Garbique Team