At Deals Garbique Store, we approach shipping and returns with the same authenticity we apply to sourcing our vintage collections. Just as each piece in our collection tells its own story, we want your experience with us to be seamless and transparent.

Shipping Information

We ship our carefully curated vintage pieces worldwide (excluding some Asian destinations and remote areas). Here’s what you need to know about our shipping process:

Order Processing

All orders are processed within 1-2 business days from the date of purchase. Our vintage experts carefully inspect and package each item with the care it deserves before shipping.

Shipping Methods & Timeframes

We offer two shipping options to suit your needs:

  • Standard Shipping ($12.95) via DHL or FedEx
    • Delivery within 10-15 business days after shipping
    • Tracking information provided
  • Free Shipping on orders over $50 via EMS
    • Delivery within 15-25 business days after shipping
    • Basic tracking available

Please note that delivery times are estimates and may vary depending on your location and customs processing. Vintage treasures sometimes take a little longer to reach their new homes!

Returns & Exchanges

We understand that vintage pieces sometimes need to be seen in person to truly appreciate their character. If your carefully selected item doesn’t meet your expectations, here’s our straightforward return process:

Eligibility Criteria

To qualify for a return or exchange:

  • Item must be in its original condition (unworn, unwashed, with all tags attached)
  • Must include original packaging
  • Must be requested within 15 days of delivery

Vintage Note: Due to the unique nature of our collections, certain delicate vintage items marked as “Final Sale” cannot be returned. These include rare pieces that require special handling, much like museum artifacts.

Step-by-Step Return Process

  1. Initiate Your Request: Email our vintage experts at [email protected] with your order number and return reason
  2. Receive Instructions: We’ll send prepaid return labels for US customers within 24 hours (international returns may incur shipping fees)
  3. Package Carefully: Wrap your item with the same care we’d give to a 1970s denim jacket – use the original packaging when possible
  4. Ship Back: Drop off at any DHL/FedEx location (for standard returns) or postal service (for EMS returns)
  5. Confirmation: We’ll email you when your return arrives at our Louisville vintage hub

Exchange Process

Found another vintage treasure you prefer? Follow the same return process and include a note specifying:

  • Your desired exchange item (please check current availability on garbique.com)
  • Size/color preferences
  • Any special instructions for our vintage curators

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment form (credit cards via Visa/MasterCard/JCB or PayPal)
  • Appearance on Statement: 5-10 business days depending on your financial institution

Note: Original shipping fees are non-refundable, except in cases of our error.

International Returns

For our global vintage enthusiasts:

  • Customs forms must be marked as “Returned Merchandise” to avoid duties
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Allow extra time for international shipping transit

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Deals Garbique Vintage Experts,

I would like to initiate a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) for Return: [Product Name, Size, Color]
  • Reason for Return: [Please specify: Size issue, Product not as described, etc.]
  • Preferred Resolution: [Refund / Exchange for (specific item if known)]
  • Additional Notes: [Any special requests or information]

Thank you for your assistance in maintaining the vintage shopping experience I’ve come to expect from Deals Garbique.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Final Thoughts

While we hope every vintage piece finds its perfect home, we understand that sometimes the vintage magic needs to be experienced in person. For any questions about shipping or returns, contact our vintage specialists at [email protected] or our Louisville hub at 3402 Prestwood Dr.

Keep curating your unique style,

The Deals Garbique Team